Business Process Outsourcing has transformed how many organizations have leveraged economies of scale in second and third world countries to create cost savings opportunities for burdened processes
The many choices can be reduced to doing the conversion and input in-house versus outsourcing the work. Typically, the criteria for making the in-house or outsource decision are costs, time, and resources
All too often folks look at process as being a series of events that can be documented on a flow chart, without consideration for the content associated with the process
How can OCR be used to improve business processes? Let me count the ways…actually, that count could fill volumes and is far too much for any single blog post
One of the key elements in maintaining a state of compliance or even defensibility of your information management practices and processes is consistency. Capture is no exception and when you look at scanning, this is a multi-step process as shown in this diagram that I use when teaching the ECM class
One small way to do this is to utilize document processing software to its highest potential
For many organizations, formal projects represent the most significant collaborative process they have. They impact a large number of people across a variety of roles for extended periods of time
Although, ideally, a process starts from the intent to do a particular task to achieve a specific objective or deliver a service, most of your processes would find itself literally commencing with the entry of data like filling an application
The benefits of serving PDF documents in a fast and reliable manner can not only drive user acceptance and improve customer experience, but also drive down costs in several document-centric processes. Many content management systems can be configured to enable linearized PDFs to be delivered and consumed correctly
Here are 8 things you should be evaluating in your capture operation, whether you are doing capture inhouse, are outsourcing, or are a for-profit BPO operation